Salih YANBASTIOGLU

Voice and UC Network Manager (YapıKredi Tech)

​2024 -  

 

• Head of  Voice and Video Communication Systems Design Team in IT and Network Management Group

​

Corporate Solutions Sales Manager (Turk Telekom)

2020- 2024 (45 Months)

​

• Understanding customer business needs, creating best matching solutions for these needs, presenting the suggested solution to both technical and management teams,
• Preparing proposals for the approved solution design, overseeing delivery of the solution and managing the project lifecycle.
• Providing technical and commercial consultancy for Türk Telekom products and services such as Data, Voice, Mobile, DC & Cloud, IOT and Security solutions.
• Providing necessary support to sales teams in line with sales targets,
• Developing solution strategies and providing consultancy for customers' current and future projects,
• Collaborating with the relevant team, local&global vendor, business partners and integrators to create the best solution to meet customer needs,
• Leading technical sales teams in developing new opportunities with TT special project solutions,
• Managing relations with customers in the Strategic, Large, Public and SME segments and developing new business opportunities,
• Positioning integrated telecom product and service solutions in customers,
• Developing projects that will play a role in the digital transformation of companies,
• Closely monitoring the competition and trends in the telecommunications and IT industry.

​

Senior Voice Network Engineer (YapıKredi Tech)

​2015 - 2020 (62 Months )

 

• Working as a Senior System Administrator in IT and Network Management Group - Department of Voice and Unified Communications Systems.
• Responsible for VoIP, Video, Voice Recording and Customer Voice Portal Systems of HQ, 1000+ Yapi Kredi Bank branches and Yapi Kredi Call Center including network design, implementation, operations and maintenance.
• Analyzing  and problem solving as a Layer 3 support for Unified Communications and Collaborations related issues.
• Planning, organizing and providing consultancy for new projects, integrations and deployments.
• Managing phases of new projects
• Coordinating of field and technician teams.

 

Voice Technologies Senior Specialist (KoçSistem)

​2013 - 2015 (26 Months )

 

I implemented and integrated projects in the fields of Unified Communications Systems. 
Some of the fields carried out were as follows:

 

• Provide Level 2 and 3 support to customers in a Cisco Voice and Collaboration Solution environment. 
• Support consist of UC Application troubleshooting, network design and network installation of corporate voice networks.
• Responsible for planning, designing & upgrading of Cisco Voice and Collaboration  Solutions as a System Integrator.
• Performing systems analysis, monitoring, debugging and administering systems and applications.
• Identifying and supporting quality improvement initiatives.
• Working with customers, vendors and other technical staff for problem resolution.
• Implementation of the structure of Cisco Unified Communications Systems.
(CUCM, CUPS, UCCX, CUC, IM&Presence, VGw, CUBE, SRST, CUCMEx, Cluster, High availability, Redundancy)
• Implementation of the structure of Cisco Telepresence Systems.
( VCS (Control-Expressway), TMS, TMSXE, MCU, TCS, Expressway E&C, Collaboration Edge, SSO, Clustering, Webex(Admin-IRP), Jabber, C & EX & MX & DX series endpoints )
• Implementation, Integration, Migration and Upgrading the structure of the Cisco Unified Communications Cluster on different platform.
(Virtual Machine, Appliance, Cloud)
• Configuration, Installation, Integration, Technical Documentation, Troubleshooting, Inspecting and Fixing all of Cisco Unified Communication and Telepresence Systems problems.
• Also, I have strong technical knowledge in following protocols and domains: VoIP (SIP, Q.931, H.323, MGCP, RTP, RTCP, SCCP), TDM (SS7, ISDN) , IP networking and Internet technologies (TCP/IP, DNS, HTTP)

 

Voice System Support Engineer  (3-D Information Tech Inc.)

​2012 - 2012 (7 Months)

 

•Configured, managed and troubleshoot any open cases related with Avaya Aura Conferencing Systems
•Responsible for supported customer’s high level NICE Voice Recording solutions for top 5 Banks and Call Center Projects in Turkey
•Worked closely with technical team, technical manager and technology vendors to find the solutions to solve and manage the technical problems.
•Post-sales implementation of designed solutions
•Supported end-user based on open cases for Nice Voice Recording Systems
•Monitored and Troubleshooting any open cases related with NICE Voice Recording and Archiving
•Ensured effective quality control processes are in place to monitor deliverables produced
•Responsible for identifying, analyzing, measuring and managing project risks
•Performed the required testing activities and documentation
•Worked on Installation Testing Procedure(ITP)

 

Voice and Network Support Specialist Assistant  (Telcoset)

​2010 - 2010  (3 Months)

•Cisco IP phones were configurated and managed on Cisco Call Manager. 
•Cisco Routers were configurated as Voice GW on VoIP Networks
•Provided technical support for some devices (ADSL modem, IP Phone ) 
•Reported daily task and cases responses 
•Supported basic level network & system projects.
•Learned and applied server components (Active Directory, DNS, DHCP) 
•Followed up business process with technical team 
•Provided support for end users on-site and remote